TreasureCare Watch & Jewelry Service Center

TreasureCare Service CenterHonored with "Best High-Net-Worth Customer Service Brand in China's Luxury Industry" Award at 2025 YAOK Gala Ceremony

Wed, 14 May 2025 21:00:02 -0700

The 18th YAOK Gala Ceremony & 2025 ChinaLuxury Industry Annual Awards Ceremony, hosted by YAOK Institute, recently conducted in Shanghai. TreasureCare – the high-end watch and jewelry service center established by Melchers Group and SAVinsight – was awarded the "Best High-Net-Worth Customer Service Brand in China's Luxury Industry" for its exceptional
service capabilities and industry reputation in serving high-net-worth clients.

Since its establishment, TreasureCare ServiceCenter has specialized in providing peace-of-mind repair and maintenance services for high-end watch and jewelry clients. Leveraging Melchers Group's decades of resources in the luxury industry and SAVinsight's Swiss certification and support, the center has established a professional service system anchored in Swiss standards. To address the needs of China's clients, TreasureCare has pioneered customized service solutions while integrating traditional craftsmanship with digital service ecosystems, achieving dual upgrades in operational efficiency and customer experience.

In its award citation, YAOK Institutehighlighted TreasureCare's core strength as being "rooted in customer needs to enhance the post-purchase value of luxury items." The center not only restores intricate watchmaking and jewelry craftsmanship using original Swiss equipment but also fulfills high-net-worth clients' pursuit of "emotional value" and "exclusive experiences" through premium service environments and transparent process-tracking systems.

Founded in 2008, YAOK Institute focuses onthe high-end consumption field and offers professional research and solutions. As the...Read More

FREYWILLE and TreasureCare Forge StrategicPartnership to Elevate Jewelry and Watch Services in China

Mon, 12 May 2025 23:44:26 -0700

SHANGHAI, May 13^th, 2025 —FREYWILLE, the iconic Austrian enamel art jewelry brand, today announced a strategic partnership with TreasureCare, the watch and jewelry after-sales repair and maintenance service center under Melchers Group, appointing TreasureCare as its exclusive authorized repair services provider for jewelry and watches in the Chinese mainland. This collaboration marks a significant milestone for TreasureCare's workshop in the jewelry repair sector, as FREYWILLE becomes the first exclusive jewelry repair brand to officially partner with TreasureCare, a testament to the latter's recognized professional expertise.

Since its founding in Vienna, Austria, in1951, FREYWILLE has been dedicated to merging enamel art with jewelry craftsmanship. Drawing inspiration from masterpieces of renowned artists, the brand creates wearable artworks through over 100 handcrafted processes, intertwining enamel, diamonds, and 18K gold. At the signing ceremony, Ms. Jiang Xiaolin, Country Manager China, FREYWILLE, stated, “We are thrilled tocollaborate with TreasureCare. In the Chinese market, our goal is not only to offer Viennese art jewelry but also to ensure every FREYWILLE piece receives professional and attentive after-sales care. TreasureCare's outstanding reputation in watch and jewelry repair, combined with its advanced workshop
facilities and expert team, convinces us this will be a win-win partnership. We look forward to delivering a more completed and premium brand experience to our clients in China through TreasureCare's services.”

Founded by Melchers Group in collaborationwith Swiss firm SAVinsight, TreasureCare Watch & Jewelry Service Center has
established itself as an official authorized partner for multiple international...Read More

TreasureCare and Parmigiani Announce Strategic Partnership on Exclusive AuthorizedAfter-Sales Service in China

Wed, 05 Mar 2025 20:00:00 -0800

Shanghai, March 6, 2025 — TreasureCare, the Swiss standard watch and jewelry service center of Melchers and SAVinsight in China and the prestigious Swiss watchmaking brand Parmigiani officially announced a strategic partnership agreement in China. The collaboration marks a significant milestone as TreasureCare becomes the authorized after-sales service center for Parmigiani in China. This alliance is poised to elevate the after-sales service experience for Parmigiani's clients in China, offering unparalleled expertise and dedication.

Parmigiani stands as aparagon of Swiss watchmaking, renowned worldwide for its exceptional craftsmanship and relentless pursuit of perfection. Founded by Michel Parmigiani, a master watchmaker whose profound understanding of horology and innovative spirit have led to the creation of remarkable timepieces in the industry.

TreasureCare brings profound experience in watch repair and jewelry after-sales to the partnership. Equipped with state-of-the-art facilities modeled after Swiss workshops, the brand ensures that every watch receives after-sales that meets the original factory standards. The workshop is staffed by a professional team, the watchmaker has in-depth knowledge and mastery of the craft, capable of delivering maintenance and repair services for complex timepieces. Moreover, TreasureCare Service Center has adopted the SAVinsight management system from Switzerland, ensuring that every step of a watch's journey through the workshop is transparent and fully traceable.

TreasureCare will adhere strictly to Parmigiani's global service standards, providing comprehensive after-sales services for Parmigiani watch owners in China. The services...Read More

Digitalization Reshapes Watch After-sales Service

Thu, 25 Jul 2024 20:08:27 -0700

The TreasureCare Service Center was conceived with the objective of offering customers a more intuitive, flexible and professional after-sales service, utilizing advanced equipment in accordance with Swiss standards and modern digital systems. SAM (Service Activity Management), an innovative digital solution developed by our Swiss partner SAVinsight, streamlines the after-sales service process, improving efficiency and accuracy.

The SAM system was developed with a deep understanding of the traditional watch industry and a focus on combining modern IT technology to streamline the after-sales service process, eliminating redundancies and inefficiencies. The system provides digitalized management and control of the entire process, from receiving repair requests, assigning repair tasks, tracking the
progress of repairs, to the final completion of delivery.

The system offers flexible configurations that significantly reduce operational time, allowing customer service staff to quickly check work order status and watch information, and respond promptly to authorized brand and customer inquiries. This in turn facilitates management and maintenance of customer relationships. The dashboard uses different colors to clearly indicate
the status of the work order and the stage of the repair, helping the operator
to organize the work in the most efficient way.

Furthermore, the SAM system is distinguished by its main technology and security features, including:

Browser client and mobile app
Cloud-based, hosted on Azure CH
REST API to avoid double booking
GDPR...Read More

Interview with Romain Poirier, Managing Director of French House

Thu, 27 Jun 2024 00:28:57 -0700

Romain Poirier, the Managing Director of French House, sat down with us to review the conception, challenges, and unique aspects of the TreasureCare luxury watch service center at the Ritz Portman in central Shanghai. French House, established in Paris in 1965 and expanded to Shanghai and Hong Kong in 2018, has built a reputation for its expertise in architecture, design, and construction.

Q1. What were the conception and goals of the service center project? What kind of ideas and concepts did the design want to convey?

Romain Poirier: The conception of our luxury watch service center aimed to marry elegance with functionality, creating a workshop that exudes both sophistication and practicality. Our design philosophy is centered on seamlessly integrating aesthetic allure with efficient operational workflows. We envisioned a space that not only caters to the meticulous servicing needs of high-end timepieces but also immerses clients in an ambiance of craftsmanship and exclusivity. Every detail, from the bespoke furniture to the ambient lighting, was meticulously chosen to enhance the experience of both our artisans and discerning clientele, reflecting our commitment to excellence in watch servicing.

Q2. Where did the design inspiration come from? How were the overall style, the key visual, and the color palette (wall, floor, furniture, etc.) finalized?

Romain Poirier:...Read More

TreasureCare Watch and Jewelry Service Center Launches Digital Presence

Thu, 09 May 2024 20:56:20 -0700

We are thrilled to announce our website www.treasurecare.com.cn has gone live! In addition to that, we are now also visible on social media: you can find and follow us on LinkedIn (TreasureCare Watch & Jewelry Service Center) and WeChat (美时维服务中心).

Located in Shanghai, TreasureCare Watch and Jewelry Service Center has been established by the Melchers Group in cooperation with the Swiss SAVinsight SA. Since our soft launch in October 2023 and official opening in December, we have been serving as an authorized partner of contracted international premium watch brands, providing their Chinese customers with high-quality and efficient local after-sales service with peace of mind and reliability. Our first brand partners include H. Moser & Cie, Arnold & Son, Chronoswiss, Norqain...Read More

SAVinsight Visits Watch and Jewelry Service Center in Shanghai

Wed, 21 Feb 2024 17:39:12 -0800

Before the Spring Festival holiday, the newly-established watch and jewelry service center in Shanghai between Melchers and its partner SAVinsight welcomed Jean-Marc Challandes, an old face of the Swiss watchmaking industry and Technical Manager at SAVinsight. He came to Shanghai rom Switzerland to provide on-site technical training and guidance for the service center.

In order to comply with the globally recognized standards of the Swiss watchmaking industry, the Shanghai Service Center, which cooperates with SAVinsight, selects advanced watchmaking repair equipment and testing instruments, which are 100% imported from Switzerland and certified by SAVinsight. In addition to the excellent hardware facilities, the service center also maintains good technical exchanges with the Swiss partner, and is therefore able to provide advanced services such as antique watch restoration and complicated watch maintenance on top of the general after-sales services.

The watchmaker hired by the service center has many years of working experience in luxury watch brands and has accumulated rich watchmaking knowledge and experience. Before the opening of the center, the watchmaker went to SAVinsight's headquarter in Switzerland to receive training, which further improved his professional level; Jean-Marc Challandes gave him in-depth training on the operation of the SAM system, authentication, and watchmaking skills during his trip to Shanghai. SAM system is a digital after-sales operation and management system independently developed by SAVinsight, which can comprehensively understand the whole service process in real time, control the quality of products and service center performance, and solve the long and inefficient after-sales service process caused by the uniqueness and closed nature of the traditional watch industry.

Melchers and SAVinsight Unveil Watch and Jewelry Service Center in Shanghai

Tue, 05 Dec 2023 02:39:12 -0800

The Melchers Group and SAVinsight have joined forces to establish accredited service centers for watches and jewelry in China – with the first center opening in Shanghai. After several months of renovation, the 360-degree service facility opens in the heart of Shanghai’s renowned luxury shopping destination Nanjing Road (West), sitting on the 5th floor of the Portman Ritz- Carlton/Shanghai Centre. “We are proud to have found this exclusive location that enables us to serve fine watch and jewelry brands, many of which already have boutiques in walking distance, and to meet their customers’ expectations of accredited high-level after-sales service,” said Stefan Woditsch, Director of Operations at Melchers China and Head of the service center.

As part of the international network of certified service centers of SAVinsight and accreditation services, infrastructures and equipment of the new service center in Shanghai strictly follow the Swiss watchmaking standards. Equipped with technically state-of-the-art watchmaking machinery and tools from Switzerland and the latest digital platform developed by SAVinsight for internal control, the workshop is integrated with five functional areas for high efficiency and quality of watch repair and maintenance. Apart from the regular after-sales services, it also provides peace-of-mind services to brand partners, ranging from luxury e-fulfillment, white-glove unboxing, technico-commercial training throughout China, watch concierge, stock maintenance, watch valuation, import support and more. Service quality and customer satisfaction are ensured by dedicated watchmakers with years of training and experience from working for prestigious watch brands.

"For setting up such a...Read More

Melchers Group and SAVinsight Join Forces to Set-up an Accredited Service Center for Watches and Jewelry in Shanghai

Mon, 31 Oct 2022 03:39:11 -0700

The Melchers Group and SAVinsight create a joint venture in China by setting-up a 360-degree service facility in Shanghai, China in H1/2023. Brands will be able to rely on an independent and accredited partner for their customers in China – whether retailers or watch owners – to provide unparalleled after-sales service on their behalf.

The service center will be a home for brands that have no after-sales presence in China and for those that have a repair and service set-up in the country, but want access to complementary high-quality skills and capabilities.

For 40 years, Melchers has gained extensive experience in the watch and jewelry industry in Greater China and Southeast Asia. Melchers represents renowned luxury brands from Switzerland and Europe in Asia, as well as operates after-sales service centers in premium and luxury segments.

The founders of SAVinsight, a Neuchâtel-based start-up from Switzerland, are very familiar faces in the Swiss watchmaking industry. SAVinsight is on its way to optimize the after-sales service landscape by granting an access to its international network of certified service centers, its digital repair management platform, and its consulting services expertise as well as accreditation services.

"We are proud that the Melchers Group has chosen to partner with SAVinsight to establish and operate a top-notch watch and jewelry after-sales service in China. SAVinsight’s expertise in after-sales service, combined with the Melchers Group’s extensive experience in Asia, ensures a...Read More